Angeles City, Pampanga   |   Full Time

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call center “scripts” when handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable
  • Obtains client information by answering telephone calls; interviewing clients; verifying information
  • Scheduling meetings and appointments
  • Maintain a balance between company policy and customer benefit in decision making
  • Handles issues in the best interest of both customer and company
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets


  • Preferred 2 years Telemarketing experience
  • Excellent in communication skills or must be conversant
  • Love challenges and goal oriented
  • Passionate with the job
  • Assertive and trustworthy in handling confidential information
  • Ability to work under pressure
  • Target Oriented
  • Assist in the formulation of targets for individuals and teams
  • Working with other supervisors and management team members to support agents and maximize customer satisfaction.


  • Day shift Mondays to Fridays
  • Fix week ends off!
  • Australian Campaign
  • Office based job
  • Salary will be discussed on the initial interview

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